7 answers
Encoders, start times, cameras, simulcast, stutter, replays and countdowns: what to check when a broadcast doesn’t behave.
- 01My encoder won’t connectAlmost always the push address or key doesn’t match the Studio. Re-copy both with the Copy buttons, paste them into the encoder again and restart the stream.
- 02My broadcast didn’t start at the scheduled timeThe player appears at the start time on your platform’s clock, and only when the event is Active and a picture is arriving. Check the start time against your Default timezone first, then the source.
- 03My automated camera isn’t showing on the eventAn automated camera reaches an event through the AI Camera or C · CamScheduler source mode, and only staff whose role includes AI Cameras (see & use) can pick it. Check the permission, the mode, the feed and the window.
- 04YouTube or Facebook isn’t receiving my streamA destination only sends while its switch reads Live and your picture is arriving. Start the encoder, switch the destination on, and read the message the Studio shows if it won’t switch.
- 05Viewers say the stream keeps buffering or stutteringFirst find out whether the picture is arriving unsteadily or one viewer’s connection is struggling. A bitrate that saw-tooths or drops on the Performance chart points at the venue connection; a steady chart points at the viewer.
- 06The replay of my event didn’t publishReplays of Automatic, CamScheduler and AI Camera events publish themselves when their first recording arrives. A Manual event’s replay is usually saved as Inactive with no video, for you to finish and publish.
- 07My event page still shows the countdownThe countdown runs to the start time on your platform’s clock. If it hasn’t reached zero at kickoff, the start time was almost always typed on a different clock.
Quick questions
No. Changing the source mode, feed or camera while an event is on air cuts the picture for everyone watching. Make source changes before the window opens.