Straightquestions.Plain answers.

Organisations that want their own branded media platform instead of renting a stack of vendors: sports leagues, schools and clubs; broadcasters and TV networks; creators and media networks; faith and community organisations; enterprises running internal video; and agencies building platforms for clients. Sports is the flagship. See solutions.

No. The Studio covers publishing, the homepage, pricing, payments, branding, ads and reports across 95 screens, and every setting goes live when you save. Branding and module changes reach the TV and mobile apps with no rebuild and no app-store resubmission.

A volunteer runs the scoreboard from a phone, and viewers on web, phone and TV see the new score within seconds — the page checks every 10 seconds. You also get a site-wide ticker, team and roster pages, season schedule import and a programme guide. A compatible venue scoreboard system can be connected instead of scoring by hand.

Yes. There are 20 feature switches — 15 on by default, 5 opt-in. Switching a module off removes its public page, its navigation link, its Studio section and its app tab together, and nothing you created is deleted.

Yes. As a reseller or white-label partner in the partner program, you deliver a platform per client — each in its own brand, on its own domain, with only the modules it needs and a Studio of its own. If you’d rather only make the introduction, there’s a referral track. Margin is set in your partner agreement, and there’s no joining fee.

The web, plus apps for Roku, Apple TV, Fire TV, Android TV, Samsung, LG, iOS and Android. Every screen reads the same catalogue and asks the same access engine, so a plan bought on the website opens the same stream on the TV. See apps and devices.

No. The apps run from the same Studio as your website and pick up your palette, logo, wording and module switches each time they open. TV channel launch artwork is staged from the dashboard, so a new-season look goes live the same day.

The TV shows a QR code, valid for 120 seconds. The viewer scans it with a phone that’s already signed in, sees the TV named, and taps Approve. Nobody types a password with a remote.

English, French and Arabic, and you choose which of them exist on your platform. Arabic is fully right-to-left across the site, the Studio, emails and phone notifications, down to the player’s own controls. Your own titles and articles appear in the language you write them — nothing is machine-translated.

12 currencies and 31 timezones, set site-wide. An individual event can show its own timezone, because a match in New York happens on New York’s clock.

Four kinds of live source: encoder push, SRT, an automated camera and a review camera. Encoder push works with OBS, vMix or a hardware encoder — the platform gives you the push address and stream key. See live sources.

Yes. Send one signal to Facebook, YouTube, Twitch, X, the NFHS Network or a custom destination — 6 destination types, up to 5 per event by default. Each destination switches on and off independently mid-broadcast and shuts down by itself when the event ends.

You connect your own Stripe, PayPal or Square merchant accounts. Buyers pay on the provider’s own hosted page or secure card field, so card numbers never touch the platform, and every payment is re-checked with the provider before anything unlocks. Each provider has its own test and live switch. PayPal handles one-time purchases.

You do. Payments settle straight into your own merchant accounts on your provider’s payout terms, and TKDS takes no share of your revenue. When you sell a plan, a ticket or a product, you are the seller — your prices and your refund policy apply.

Stripe and Square. PayPal takes one-time payments, so checkout hides it on any plan that renews. Free trials of up to a year run on Stripe: the card is collected without a charge, and the first payment lands when the trial ends.

Nine revenue mechanics at once: rolling subscriptions, fixed-window season passes, free plans, pay-per-event tickets, hybrid events, merchandise with guest checkout, referral listings, advertising and sponsorship, and comped access. Discount codes apply to subscription plans. See monetization.

Yes. A Cancel renewal button on their own account page stops the next charge, and the period they already paid for runs to its end. On Stripe, a declined renewal doesn’t cut a member off on the spot: each decline brings a day of grace and a retry, and renewal stops only at the third.

Nothing they’d notice. Access is recalculated from each purchase record, so you can archive, reprice or retire a plan at any time and existing customers keep exactly what they paid for.

You issue a refund from your payment provider’s own dashboard, and track it in your order and payment records in the Studio.

Yes, with the Egyptian payment gateway add-on. It sits alongside Stripe, PayPal and Square with the same checkout, receipts and ledger — the buyer simply sees the local methods they already trust.

You do. Your videos, recordings, articles and artwork, your audience and your customer list are yours, and TKDS claims no ownership of any of it. TKDS processes it only to run your platform, as the data processing addendum sets out.

Before the agreement ends, export your payment and order records and download your reports from the Studio. On your written request TKDS returns customer personal data in a commonly used format, then deletes it as the DPA describes.

Yes, across the viewer experience: your logo, 9 colour slots, 5 image slots, dark and light mode, your domain, and 4,610 editable phrases in 79 groups. It’s deep brand customisation, not a page builder — the layout and typeface stay fixed so every page holds up in both modes and all three languages. See white-label.

Yes. Your platform runs on your own domain or a subdomain of it. It’s connected once, before launch, by whoever manages your domain working with the TKDS team setting up your platform. See custom domain.

You build roles from 43 permission keys in 15 groups, plus 2 every staff member always has. Each person sees only the Studio sections their role opens, and an append-only activity log across 54 record types records who changed what, with a before and after.

A visitor is stored only as an irreversible scrambled value, never as a readable IP address. You can use your own external analytics account instead, or turn collection off entirely.

No. You won’t find uptime percentages, certifications or compliance badges on this site. The service commitments that apply to you are written into your order form, and the trust page states how access, payments and data are handled.

There’s no published price — every engagement is quoted. There are three ways in: Launch and Broadcast are custom quotes, Enterprise is custom terms. Your quote sets scale, onboarding, support and the add-ons you choose, and you get a real number on the first call. See pricing.

The whole platform under your brand: white-label branding, TV and mobile apps, all three payment providers, the full Studio, support, and new capabilities as they ship. What changes between quotes is scale, onboarding, support depth and add-ons.

No. Money from your audience goes to your own Stripe, PayPal or Square accounts, and TKDS isn’t a party to the sale.

In your order form. Length, scale, modules and add-ons, onboarding, fees and service commitments are agreed there, and it wins wherever it differs from anything on this site.

Six ship today: Clip (viewer-made highlights), Reels (a vertical short-video feed), Forms (registrations, fees and review workflows), Ticketing (barcoded admission tickets), an Egyptian payment gateway, and phone-number sign-in. Each one unlocks with a code, on any plan. See add-ons.

You unlock it with a code in your Studio and it installs itself — its dashboard section, any public pages, its permissions and its wording, in your colours and languages. Switch it off for the off-season and its data stays where it was.

Book a demo and tell us what you broadcast and roughly how big your audience is. We reply within one business day with times and a calendar invite. The call is 30 minutes on the live product — your content types, your revenue model, your screens, no slides.

Onboarding is agreed in your order form and run by the TKDS team in Cairo. Every plan starts with guided setup of your branding, plans and first events; Broadcast adds help planning ingest and simulcast, and Enterprise adds help designing roles for large teams. The docs’ first-week plan walks your team from a fresh platform to a tested first broadcast.

Yes. Planning the move of your catalogue and your members is part of onboarding — we map what you have today onto the platform with you before anything goes live.

Email support@tkdsmedia.com from one of your named contacts, or use the priority route in your order form for an urgent problem during a broadcast. Every report gets a severity — Critical, High, Normal or Low — and the hours of cover and response targets are set in your order form. See the service level framework.

Things the platform doesn’t control: your encoder and venue connection, the destinations you simulcast to, and your Stripe, PayPal or Square accounts, including payouts and disputes. Support still helps you narrow the problem down.

Yes. Help → Tutorials holds how-to videos and Help → Tools collects helper apps and files, both open to every staff member. The full documentation is written against the Studio as your team sees it.

New capabilities reach your platform without work on your side, and each release is listed under Help → What’s New in your Studio and in the changelog. If planned work could affect your viewers, your named contacts hear about it in advance.