Get quick answers
Find short answers to the questions operators ask most, each with a link to the page that covers it in full.
Short answers first; follow the link in each one for the full walkthrough.
Your team and access
Why can’t a staff member see part of the Studio?
Their role doesn’t hold a permission that opens it — the sidebar only shows sections a person can use. Compare their role in Studio → Management → Roles & Permissions with the permissions reference.
Someone has left. How do I remove their access?
Delete their account in Studio → Management → Staff Members. Their sessions end immediately, including a crew sign-in on a phone. See staff accounts.
Why are Streaming and Recordings missing from Settings?
Both stay hidden until the broadcast console is unlocked with its password. See the broadcast console password lock.
Your site
If I switch a module off, is anything deleted?
No. A switch hides the module’s pages, menu link and Studio section. Switch it back on and everything is still there. See turning modules on and off.
Can I rename “Events” to “Fixtures”?
Yes. Search for the word in Settings → Locale → Translations and rewrite it in each language your site uses. See editing any text.
Can I change my currency after launch?
You can, but prices keep their numbers — nothing is converted — and a payment provider that can’t take the new currency drops out of checkout. See language, currency & timezone.
Can I close the site while we get ready?
Yes. Maintenance mode shows visitors a branded holding page while your staff keep using the Studio. Never switch it on during a live event. See maintenance mode.
Money
Why doesn’t PayPal appear at checkout for a monthly plan?
PayPal takes one-time payments only, so checkout hides it on a plan that renews. Stripe and Square handle renewing plans. See connecting Stripe, PayPal & Square.
Can I offer a free trial?
Yes, with Stripe, for up to 365 days. The card is collected without a charge and the first payment lands when the trial ends. See subscription plans & season passes.
How many devices can one viewer use?
As many as their plan allows — you set a device limit from 1 to 999 on each plan. Going over never blocks sign-in; paid playback pauses until the viewer signs a device out. See device limits.
Content and messages
How big can an uploaded video be?
Up to 5 GB per file in the media library. For every other size and range, see supported formats & limits.
Can I change the wording of a receipt or stop an automatic email?
Yes. In Studio → System → Notification Templates, rewrite the notification, switch its email off, or turn it off completely. See the notification reference.