Look up an automatic notification
See every notification the platform sends on its own — who receives it, what triggers it and whether email starts on — and where to reword or switch it off.
On this page
MediaCore2 sends 22 notifications by itself, alongside the announcements you compose. Each arrives in the in-app inbox, by email and as a phone push, with one wording for all three. Reword any of them, change its channels or switch it off in Studio → System → Notification Templates — see notifications & announcements.
- Every notification starts with in-app and push on. Email starts on only where the tables say Yes.
- Recipients tune their own channels in their notification preferences. Rows marked Required can’t be turned off by the recipient; the templates screen shows them as Always on for the recipient.
- Switching a notification off on Notification Templates stops it for everyone, whatever their preferences say.
- Staff alerts go to people whose role holds a matching permission. Admins receive every staff alert.
Notifications for viewers
| Group | Notification | When it’s sent | Email starts on |
|---|---|---|---|
| Shop | Order placed | The buyer places a store order | Yes |
| Shop | Order status updated | The order moves to processing, shipped, delivered or cancelled | Yes |
| Subscription | Subscription activated | A paid plan starts on the account | Yes |
| Subscription | Subscription about to expire | Three days before the plan ends | Yes |
| Subscription | Subscription expired — Required | The plan ends | Yes |
| Subscription | Subscription renewed | Auto-renew charges the card on file, on a Stripe or Square plan | Yes |
| Events | An event went live | An event the viewer saved starts streaming | No |
| Events | Event starting soon | Fifteen minutes before an event the viewer saved starts | No |
Notifications for staff
| Notification | When it’s sent | Who receives it | Email starts on |
|---|---|---|---|
| New user registered | A visitor signs up | Manage end-users | No |
| New shop order | A buyer checks out a store order | Shop or View payments / transactions | No |
| Payment received | A subscription payment is captured | View payments / transactions | No |
| New subscriber | A viewer activates a paid plan, or a spreadsheet import adds subscribers | Subscription plans or View payments / transactions | No |
| New contact form submission | A visitor sends a message from a contact page | Contact form submissions | No |
| New comment posted | A visitor comments on an article or an event | Moderate comments (blog & events) | No |
| New reel — awaiting review | A viewer submits a reel for approval, with the Reels add-on | Reels | No |
| New form response | Someone submits a form, with the Forms add-on | Either Forms permission | Yes |
| Blog post published | A staff member publishes an article | Blog & articles | No |
| Event created | Any staff member creates an event | Events | No |
| Recording auto-imported | A finished event’s recording becomes an on-demand video | On-Demand videos | No |
| Event going live in 5 min | Five minutes before an automatic event’s broadcast window opens | Event Hub (RTMP ingest) or Use ticker (alerts, content, scores) | No |
| Live channel went offline | A live TV channel stops broadcasting unexpectedly | Channel Console or Use ticker (alerts, content, scores) | No |
Announcements
| Notification | When it’s sent | Who receives it | Email starts on |
|---|---|---|---|
| Platform announcements — Required | You send an announcement from System → Compose Notification | The audience you pick | Yes |
Reword or switch off a notification
- 1Open the templates
Go to Studio → System → Notification Templates. Your role needs Edit automatic notification wording & switches.
- 2Find it
Type into Search notifications…. If your site runs more than one language, pick the language to edit.
- 3Set the switches
The main switch sends the notification at all; the channel buttons set in-app, email and push.
- 4Change the words
Expand the card and edit Title and Message. Click a chip after Insert: to drop in a variable.
- 5Preview and save
Click Preview to read the finished sentence, then Save changes.
Messages that aren’t on the templates screen
- Password-reset codes, sent when someone asks to reset their password.
- Contact-page messages, emailed to the recipients set on each contact page.
- Status emails from the Forms add-on, sent as a submission moves through review.