Sell tickets to your venue
Set up a ticket event with price tiers, capacity and a sales window, then sell barcoded tickets online and at the gate.
On this page
Ticketing sells admission to the event itself, not just the stream. A ticket event links to an event you already run on your platform, takes payment through your own payment providers and sends every buyer a barcoded ticket by email and PDF. Your gate crew scan tickets from a phone.
The Ticketing screens
| Studio → Modules → Ticketing → | Use it for |
|---|---|
| Dashboard | Sales, admissions and sponsor redemptions at a glance. |
| Events | Ticket events, their ticket types and their gate staff. |
| Tickets | Issuing a ticket by hand, search, reprint and status history. |
| Transactions | Online, gate and manual orders. |
| Staff Access | Who may scan sponsor giveaways. |
| Sponsor Giveaways | Sponsor campaigns redeemed by scanning. |
| Gate Reports | Sales by gate and by staff member, with a printable history. |
| Reports | Sales by ticket type, payment provider and sales source, per event. |
| Settings | Public and gate sales, ticket emails and the ticket design. |
Set up sales and the ticket design
- 1Check your payment providers
Open Ticketing → Settings. Detected payment gateways lists the connected providers buyers can pay with. Press Recheck gateway after connecting a new one.
- 2Turn sales on
Turn on Public ticket sales so signed-in viewers can buy published ticket events, and Gate ticket sales if your staff will sell at the gate.
- 3Design the ticket
Under Vertical ticket design, set Main ticket background color, Accent / Admit One color, Barcode type, Sponsor logo / image and an Optional ticket background image. The same design is used on the web, in the email, in the PDF and at the gate.
Create a ticket event
- 1Create the ticket event
Go to Ticketing → Events and create a ticket event linked to an event on your platform. Fill in Venue, Venue address and Capacity, and set Sales start and Sales end.
- 2Save it first
Save the ticket event before anything else. Ticket types, prices and gate staff can only be added once it exists.
- 3Add price tiers
Press Add type for each tier — adult, child, VIP — and give it a Price, a Color and a Quantity limit. Each tier can go on sale in its own window.
- 4Publish
Set Publish status to Published. Buyers find it under Tickets in your site’s menu.
Run the gate
- 1Assign gate staff
Open the ticket event’s Gate Staff, choose a staff member and a Gate name, and press Assign Gate Staff. Gate staff only see the events assigned to them.
- 2Scan at the gate
Gate staff sign in on a phone with their staff account, select their event and scan each ticket’s barcode. Entry counts update live.
- 3Sell on the spot
With gate sales on, staff issue a ticket from the Gate Box Office for anyone buying at the door.
What buyers get, and where the money shows
- Buyers sign in to purchase; their name, email and phone come from their account.
- Each buyer gets a barcoded ticket by email and can download it as a PDF.
- Turn on Admin ticket email to receive a copy of every ticket issued.
- Ticket revenue is recorded in Ticketing’s own Transactions and Reports, separate from subscription and pay-per-view payments.