Studio access & your team

Someone left. How do I remove their access?

Quick answer

Delete their account in Studio → Management → Staff Members. Their Studio sessions end at once, and so do their sign-ins to the streaming and scoring apps.

Check this first

  1. 1
    Find them

    Go to Studio → Management → Staff Members and search by name or email.

  2. 2
    Delete the account

    Select Delete on their row. The Studio asks “Remove staff member?”. Select REMOVE to confirm.

  3. 3
    Check what they changed recently

    Open the activity log, filter by date and look for entries under their name before the account went.

  4. 4
    Change the console password if they knew it

    The broadcast console password belongs to your platform, not to them. Open a ticket and ask your TKDS account team to change it.

Likely cause and fix

What you seeWhyWhat to do
“You cannot delete this member”They’re an Admin and you aren’tAsk an Admin to remove them
“You cannot delete the last remaining admin.”They’re your only AdminMake someone else Admin first
“You cannot delete your own account.”The person leaving is youAsk someone else who manages staff to remove you. An Admin account needs another Admin.
Staff Members isn’t in your sidebarYour role lacks Manage staff members & assign rolesAsk an administrator

The full guide

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