Studio access & your team
I forgot my Studio password
Quick answer
Ask an administrator, or anyone who can manage staff, to set a new password on your account in Staff Members. Admins need another Admin to do it.
Check this first
- 1Check the email
Use the exact email on your staff account. A wrong email or password shows “Invalid credentials.”
- 2Complete the check
If your platform protects the staff sign-in, the form won’t send until you complete the CAPTCHA.
- 3Ask for a new password
Someone with Manage staff members & assign roles opens Studio → Management → Staff Members, selects Edit on your row, types a password of at least 8 characters into New password (optional), types it again in Confirm password and selects SAVE CHANGES.
- 4Get it safely
Have them give you the new password in person or through a secure channel, never in a group chat.
Likely cause and fix
| Situation | Why | What to do |
|---|---|---|
| You’re an Admin | Only another Admin can change an Admin account | Ask another Admin to set your new password |
| You’re the only Admin | Nobody else on your platform can change your account | Use the Forgot? link on your public site’s sign-in page, below |
| “Access denied. Staff only.” | The email belongs to a viewer account, not a staff account | Sign in with your staff email, or ask an administrator to check Staff Members |
| The sign-in button stays greyed out, or “Please complete the CAPTCHA.” | The staff sign-in is protected and the check isn’t complete | Complete the check, then sign in |
The full guide
Did this guide help?