Your audience

Manage viewer accounts and sign-in

Learn how viewers create accounts and sign in, then find, create, import, export and remove those accounts from the Studio.

Updated 3 min read4 parts
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Read this before launch and whenever someone on your team handles viewer support. Viewer accounts are the people who watch, read and buy on your site and apps. Your staff sign in separately, and their accounts live under Management → Staff Members, covered in Staff accounts.

How viewers sign up and sign in

ScreenWhat the viewer does
Create accountEnters full name, email and a password of at least 8 characters, sees a strength meter, and agrees to your terms and privacy pages.
Sign inEnters email and password. A Forgot password link sits on the same screen.
Forgot passwordEnters their email, receives a 6-digit code that expires in 10 minutes, types it in, then chooses a new password.
TV sign-inScans a QR code on the TV with a phone that is already signed in. See Signing in on a TV with a QR code.

Find a viewer’s account

  1. 1
    Open Users

    Go to Studio → Management → Users. You need a role with the Manage end-users permission.

  2. 2
    Search

    Type a name or email in Search by name or email….

  3. 3
    Filter by plan

    Choose All, Subscribed or Free to narrow the list.

  4. 4
    Read the row

    Each row shows User, Plan, Expires, Joined and Verified. The activity button opens User Activity for that person.

The Studio
Studio → Management → Users, searching by email with the Subscribed filter selected.

Create or edit an account

  1. 1
    Start the form

    Click NEW USER, or open an existing row to edit it.

  2. 2
    Enter the basics

    Fill in Full name, Email and Password. When editing, leave the new password empty to keep the current one.

  3. 3
    Complete the public profile

    Add Phone, Address and Avatar, and set Status to active or inactive.

  4. 4
    Assign a plan if needed

    Under Subscription, pick a Plan. Leave Expires on on Auto to calculate the end date from the plan, and set Auto-renewal.

  5. 5
    Save

    Click CREATE USER, or the update button when editing.

Import and export accounts

  1. 1
    Get the template

    Click Import, then Download Sample. The file has the expected columns and an example row.

  2. 2
    Fill the file

    name and email are required. password, phone, address, plan_name and exp_date are optional. A plan name must match an existing plan.

  3. 3
    Upload

    Choose the file (up to 10 MB) and click Upload.

  4. 4
    Check the result

    The screen reports Created, Renewed and Skipped. An email that already exists is renewed, not duplicated. Open Skipped rows details to see each rejected line and why.

The Studio
Studio → Management → Users, the Import Users from CSV dialog showing Created, Renewed and Skipped counts.

Export downloads a spreadsheet of the accounts matching your current search and plan filter. See Exports for the columns.

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