Scoring & sports
Team pages or the Athletes directory aren’t showing
Quick answer
Both public pages start switched off. Turn on Teams page or Athletes page in Settings → Content → Features, then check the Visibility of the team or athlete.
Check this first
- 1Check the sports switch
Go to Studio → System → Settings → Integrations → Platform. Is platform sport must be on, or the Teams page and Athletes page switches don’t appear.
- 2Switch the page on
Go to Studio → System → Settings → Content → Features, turn on Teams page or Athletes page, and select SAVE CHANGES.
- 3Check Visibility
Open the team in Studio → Taxonomy → Teams, or the person in Studio → Taxonomy → Athletes. A team whose Visibility reads INACTIVE, or an athlete set to HIDDEN, stays in the Studio but never reaches the public site.
- 4Reload your public site
Open the site in a fresh tab and look for the new menu link.
Likely cause and fix
| What you see | Likely cause | Fix |
|---|---|---|
| No Teams or Athletes link in the menu | The page’s switch is off | Turn it on in Settings → Content → Features |
| The Athletes page opens, but someone is missing | Their Visibility is HIDDEN | Switch it to VISIBLE and save |
| A team’s own page won’t open | The team’s Visibility is INACTIVE | Switch it to ACTIVE and save |
| A team page is missing some players | They’re set to HIDDEN, or not added to the team | Make them VISIBLE, or add them under Players on the team form |
| A team page has no Live Now, Upcoming or On-Demand rows | Nothing is tagged with the team yet, and empty sections are left out | Tag the team on events, on-demand titles and articles |
| Teams and Athletes are missing from the Studio sidebar | Is platform sport is off, or your role lacks the Athletes permission | Switch sports on, or ask an administrator to tick the permission |
The full guide
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