Season import didn’t update a game’s time
An import only refreshes times on events it created itself, and only while it’s Enabled. Check the badge, press Pull schedules, and look for the game in the list of touched events.
Check this first
- 1Check the import is Enabled
Go to Studio → System → Settings → Integrations → Organization. The badge must read Enabled, with an Organization ID saved.
- 2Check the connection status
If the status line under the badge says a key is missing, Pull schedules stays greyed out and nothing imports. Ask your TKDS contact to set it up.
- 3Pull schedules
Press Pull schedules. When it finishes, read the Updated count and the list of events it touched.
- 4Check the schedule itself
If your organisation’s schedule still shows the old time, there’s nothing new to bring in. Change the time there first.
- 5Check where the event came from
An event you created by hand is never matched to a fixture, so the import never changes it.
Likely cause and fix
| What you see | Likely cause | Fix |
|---|---|---|
| Nothing refreshes, by hand or on its own | The import is Disabled | Switch it to Enabled and pull. The pull sets imported events back to Free, so switch it back to Disabled and re-check pricing once the times are right. |
| There’s no Organization tab in Integrations | Is platform sport is off | Switch it on in Settings → Integrations → Platform |
| The game appears twice | One event was created by hand, the other by the import | Finish the imported event and remove the one you made. An imported event you set to Inactive comes back Active on the next import. |
| You changed the time in the Studio and it changed back | Every import refreshes start and end times from your schedule | Change the time in your schedule, or switch the import to Disabled |
| The game is counted under Skipped | The fixture has no start time, or it was already under way while your automatic-event allowance was full | Add the start time in your schedule, or pull again once a running game has ended |