Let shoppers buy without an account
Understand how guest checkout works, what guests can and can’t do afterwards, and how to look after their orders.
On this page
A fan who wants a scarf shouldn’t have to create an account to buy one. Guest checkout is always available in your store: there’s nothing to switch on. This page is for marketing and shop staff deciding how to handle guest orders.
What a guest does
- 1Fill the cart
The shopper picks sizes and colours and adds products. The cart is remembered on their device even if they close the tab.
- 2Enter contact details
At checkout they give their Full name and Email (both required), plus an optional phone number, address and notes.
- 3Choose how to pay
They pick one of your connected providers and pay on that provider’s secure page. Card details never reach your platform.
- 4See the confirmation
They return to a confirmation page showing their order number, in the format ORD-YYYYMMDD-0001.
Guests compared with signed-in shoppers
| Guest | Signed-in shopper | |
|---|---|---|
| Can place and pay for an order | Yes | Yes |
| Order appears in Studio → Shop → Orders | Yes | Yes |
| Sees a “My orders” history on the site | No | Yes |
| Notified when you change the order’s status | No | Yes |
| Buying changes what they can watch | No | No |
Get your store ready for guest orders
- 1Turn the store on
Make sure Shop is on in Studio → System → Settings → Content → Features.
- 2Connect a provider
In Studio → Management → Payments → Gateways, enable at least one provider. Checkout only offers providers that are fully set up and can take your site’s currency.
- 3Place a test order
With the provider in Sandbox, open your shop in a private browser window, check out as a guest and pay with a test card.
- 4Find the order
Open Studio → Shop → Orders. Your test order should be there with payment status Paid. Change it to Cancelled once you’re done.