Payments & access
How do I refund a payment?
Quick answer
Refund it in your Stripe, PayPal or Square dashboard: the Studio has no refund button. Your platform isn’t told about the refund, so update access or the order yourself afterwards.
Check this first
- 1Find the payment
In Studio → Management → Payments, open Transactions, Shop orders or Event PPE and search for the buyer.
- 2Copy the reference
Click the Transaction ID to copy it. On Event PPE, use the Payment Ref.
- 3Refund with the provider
Paste the reference into your provider’s dashboard and make the refund there.
- 4Update your platform
Follow the table below. Nothing changes on your platform until you do.
After the refund
| You refunded | Then, in the Studio |
|---|---|
| A subscription plan | Edit the viewer in Studio → Management → Users and switch Auto-renewal off so their card isn’t charged again. To end access now, choose — No plan (free user) —. It ends every plan on the account, so check their other purchases first. |
| A ticket | Nothing to change. The Studio can’t cancel a ticket, so it keeps working until its access window closes. |
| A store order | Open it in Studio → Shop → Orders and set Payment status to Refunded. |
The full guide
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