Working with TKDS support
How do I get a new team member started?
Quick answer
Create their own staff account in Studio → Management → Staff Members, give them a role with only what their job needs, and hand over the sign-in yourself — no invitation email is sent.
Check this first
- 1Pick or build the role
An administrator creates roles in Studio → Management → Roles & Permissions. Tick only what this job needs.
- 2Create the account
Go to Studio → Management → Staff Members, click NEW STAFF, enter their name and email, choose the role and set a password.
- 3Hand over the sign-in
Give them their email and password in person or through a secure channel, with your platform’s address.
- 4Show them around
Share A tour of the Studio, and show them Help in the Studio sidebar, where Tutorials and What’s New live.
Likely cause → fix
| What happens | Likely cause | Fix |
|---|---|---|
| They can’t sign in to the Studio | A typo in the email, or the wrong password | Edit their account, check the email and set a new password. |
| Saving the new account says the email has already been taken | That address already has an account on your platform — a viewer’s or another staff member’s | Use a different email for their staff account. |
| A section in a guide isn’t in their sidebar | Their role doesn’t include it, or the module is switched off | Check the role, then the switch in Studio → System → Settings → Content → Features. |
| They can see more than their job needs | The role is too broad | Create a narrower role and assign it. |
| They need to score or stream from a phone | Crew sign-ins come from the role | See Crew and operator logins. |
The full guide
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