Working with TKDS support
How do I ask for a new feature or an add-on?
Quick answer
For an add-on, email sales@tkdsmedia.com. You’ll get an unlock code that an administrator redeems and installs in Studio → System → Plugins. For something new, email support@tkdsmedia.com and describe the job you’re trying to do.
Check this first
- 1Check it isn’t switched off
Look in Studio → System → Settings → Content → Features. A module that’s off disappears from your site and your Studio.
- 2Check what’s already shipped
Open Help → What’s New in your Studio, or the changelog, for recent additions.
- 3Look at the add-ons
An administrator can open Studio → System → Plugins to see a card for each add-on available to you.
- 4Ask the right person
Email sales@tkdsmedia.com for an add-on or its pricing, or support@tkdsmedia.com with a suggestion.
Where your request goes
| You want | It’s probably | Next step |
|---|---|---|
| Shows, Blog, Shop, Radio or another core module | A feature switch | Switch it on in Features. |
| Clip, Reels, Forms, Ticketing or phone-number sign-in | An add-on | Ask sales@tkdsmedia.com, then an administrator redeems the code under Redeem a code in System → Plugins and installs the add-on. |
| Something the platform doesn’t do yet | A feature suggestion | Email support@tkdsmedia.com with the details below. |
- The job you’re trying to get done, and who on your team does it.
- How often it comes up — every broadcast, every week, once a season.
- What you do today instead, and what that costs you.
- A screenshot or example from your own platform, if one helps.
The full guide
Did this guide help?