Playback & viewers
Times on my site show in the wrong timezone
Quick answer
Your whole platform runs on one clock, its Default timezone. Event times show exactly as you typed them, to every viewer; they aren’t converted to each viewer’s own timezone.
Check this first
- 1Check the platform clock
Open Studio → System → Settings → Locale → Region and read Default timezone. There are 31 to choose from.
- 2Check how the time was typed
Every time you enter in the Studio is read on that clock, whatever timezone your computer is in.
- 3Check the label
An event’s Timezone (Only for display) adds EST, CST, MST, PST or GMT after its time. It doesn’t convert anything.
- 4Check the viewer’s expectation
A viewer in another zone sees your time and your label, not their local time.
Likely cause → fix
| What you see | Likely cause | Fix |
|---|---|---|
| Events go live, or scheduled articles appear, hours early or late, though the times on the page look right | Default timezone is set to the wrong zone | Choose the right zone, click Save changes, then check your upcoming events. |
| One event is off | Its times were typed on a different clock | Retype Start date & time and End date & time on your platform’s clock. |
| The label says CST but the time is Eastern | The label was picked to “convert” the time | Type the time on your platform’s clock and pick the label that matches it, or None. |
| A viewer abroad says the time is wrong | Times aren’t converted for each viewer | Add a timezone label so viewers know which clock the time is on. |
The full guide
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