Manage device limits and sign devices out

Device limits curb password sharing without locking anyone out. You set the limit on each subscription plan; viewers see and sign out their own devices from their account page. Finance and support staff should both know how it behaves, because an over-limit viewer has already paid.

Set a plan’s device limit

1. 1
   Open the plan

   Go to Studio → Management → Subscription Plans and open the plan, or create a new one.

2. 2
   Enter the limit

   Type a number from 1 to 999 in Device limit. New plans start at 1.

3. 3
   Save

   Save the plan. The new limit applies to everyone holding it.

What counts as a device

What happens over the limit

Signing in is never blocked. The new device signs in, and once the account is over its limit, paid content pauses on all of its devices until the viewer signs one out. When they press play, they’re told exactly why: Device limit reached, how many devices the plan allows, how many they’re using, and a list with a Log out button beside each device. Once they’re back under the limit, playback unlocks.

How a viewer signs a device out remotely

1. 1
   Open Devices

   The viewer opens their account page and scrolls to Devices (“Where you’re logged in”). It shows how many devices they’re using out of their limit, with the one they’re using marked This device.

2. 2
   Choose the device

   They press Log out next to the browser, phone or TV they want to remove.

3. 3
   Confirm

   They confirm Log out this device?. That device is signed out immediately and has to sign in again.